Your time matters — and so does ours
Your appointment time is reserved exclusively for you. When you book, we prepare the treatment room, warm the oils specific to your constitution, and clear the schedule to give you our full attention. This policy ensures we can serve all our clients effectively while honoring your commitment to your health.
Your booking is confirmed when your payment or deposit is received.
Text us at (505) 302-5360 or email dimple@ayurbalancellc.com. Please include your name and appointment date.
If you text or email outside business hours, your cancellation time will be based on when you sent the message, not when we read it.
(Wellness Consultations, Abhyanga, Shirodhara, Kati Basti, CST, Rossiter Stretching, and other individual treatments)
| Situation | Policy |
|---|---|
| Cancel with 24+ hours notice | No fee — full refund or reschedule |
| Cancel with less than 24 hours notice | 50% of service fee applies |
| No-show (no notice) | Full service fee applies |
| Late arrival (under 15 min) | Session shortened; full fee applies |
| Late arrival (15+ min) | Treated as no-show (unless you call ahead and we can accommodate) |
| Reschedule with 24+ hours notice | No fee (limit: 2 reschedules per booking; after that, standard cancellation fees apply) |
Rejuvenation is a 3-day program completed on consecutive days, with 2+ hours reserved each day exclusively for you. Full payment is required at booking.
| Timing | Policy |
|---|---|
| 7+ days before first session | Full refund |
| Less than 7 days | No refund |
| No partial attendance | The program must be completed in 3 consecutive days. Missed days cannot be rescheduled individually. |
(Individual or Group)
These programs begin with an initial consultation, followed by at-home preparation and then in-office treatments.
After your initial consultation, you'll receive customized herbs, oils, ghee, nasya, and other preparations to begin your at-home preparation. For Home Cleanse programs, Dimple provides daily check-ins (individual or group) throughout the process. For Panchakarma, Dimple also reserves five full days (3+ hours each) exclusively for your in-office treatments the following week. Because of this level of preparation and scheduling commitment, no refunds are available once the consultation is completed.
(Applies to Rejuvenation, Panchakarma, and Home Cleanse programs)
If a genuine emergency arises after your program has begun — or after your consultation for PK/Home Cleanse — Dimple will work with you to reschedule your remaining treatments to new dates that work for both of you. If rescheduling is not possible, a refund may be issued minus the cost of the consultation and any materials already provided to you. No refunds are available beyond this. Documentation may be requested for emergencies (e.g., ER visit, hospitalization, positive test result).
All clients are required to provide a credit card on file at time of booking, as detailed in the separate Card on File Authorization you'll sign when booking. This card will only be charged for:
| Service Type | Prepayment Requirement |
|---|---|
| New client consultation | Full payment at booking |
| Returning client consultation | Credit card on file; charged at time of service |
| Body treatments | Credit card on file; charged at time of service |
| Rejuvenation | Full payment at booking |
| Panchakarma / Home Cleanse | 50% deposit at booking; balance due at initial consultation |
We understand that life happens. Fees may be waived for:
Note: We understand life gets busy, but we're unable to waive fees for scheduling conflicts or forgotten appointments.
For Panchakarma and Home Cleanse programs, refunds are not available after the consultation — but we will always work with you to reschedule when possible. See Stopping Mid-Program above.
If you believe an exception should apply to your situation, please reach out. We're committed to working with you in good faith.
If this is your first late cancellation or no-show for an individual consultation or treatment, we will waive the fee as a one-time courtesy and provide a reminder of our policy. The full policy will apply to any future occurrences. This grace does not apply to Rejuvenation, Panchakarma, or Home Cleanse programs, which follow their own cancellation terms above.
If a client has two or more late cancellations or no-shows within a 12-month period:
Your appointment time is reserved exclusively for you. When you book, we prepare the treatment room, warm the oils specific to your constitution, and clear the schedule to give you our full attention. A last-minute cancellation means that time cannot be offered to another person who may need care.
Multi-day programs require even more preparation — for Rejuvenation, we reserve 2+ hours on three consecutive days; for Panchakarma, we order herbs and oils specifically for you and block 3+ hours daily for a full week. Last-minute changes significantly impact our ability to serve you and others.
We deeply value our relationship with each client and will always work with you during genuine emergencies.
AyurBalance may update this policy from time to time. Active clients will receive at least 30 days written notice before any changes take effect.
If you have a concern about a fee or charge, please reach out to us directly — we're happy to talk it through. If we're unable to resolve things together, either party may request mediation through a mutually agreed-upon mediator in Bernalillo County, New Mexico. This policy is governed by the laws of the State of New Mexico.
We want to make sure you're comfortable with our policies before we begin working together.
I acknowledge that I have read and understand AyurBalance's Cancellation and No-Show Policy:
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